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Human Resources For the New Restaurant Model

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We have seen clear evidence that if you are not being just as creative and engaging to attract and retain potential employees as you are to attract potential guests, you shouldn't blame the market for the restaurant industry’s “labor shortage.”  Take control of your interviewing, hiring, and retention process by creating a Workplace Worth Working.

A restaurant is a unique business type, the relationship business.  It’s time we demand a new definition for success to bolster our relationships with both customers and employees.  Build businesses that are equitable, profitable, sustainable.  We have developed new models for restaurants in the areas of interviewing, hiring and employee retention.  We call these programs Workplace Worth Working, where you can develop a business that appropriately focuses on and balance Wages, Benefits, Culture and Education. 


  • Turnover is a restaurant killer, and it’s hard to find the financial impact on your budget or P&L because there is no one line item to look to.  It affects ALL of them.

  • Are you struggling with restaurant hiring process leakage?  At what stage are you losing people?

    • Not enough people apply?​

    • Not enough people show up for interviews?

    • Not enough people accept job offers?

    • All of the above?!?!


  • At 106% annual turnover X $6000 per line level employee to replace, and a staff of 30 employees, you are bleeding $190,800 per year in turnover costs.


Deliverables (These deliverables will be customized to meet your very specific needs)

  • Up to ten (10) Job Stories (May include management and line level employees)

  • Wanted Ad Copy

  • Interview Flow 

  • Worker's Guide (Employee Handbook)

  • Wages / Benefits / Culture / Education Builder + Program Analysis

  • Our Meetings

    • Two (2) meetings specific to Wages / Benefits / Culture / Education of 40 minutes each

    • Two (2) meetings specific to Worker's Guide Drafting of 40 minutes each

    • Two (2) meetings specific to Job Stories of 40 minutes each

  • Significantly expanded services are detailed below

Full Program Timeline & Price Range

  • Expedited Service 14-Business Day Turnaround

  • Standard Service 35-Business Day Turnaround

  • All pricing is custom based on your specific needs

Program Details

Not Enough People Apply 

  • Job Stories are the replacement for the tired old job descriptions that nobody looks at and reads.  

    • They include the story of who you are and what it like to work this position for your restaurant.  

    • The focus is not solely on job duties, it also includes the soft skills that are required to fit with your brand and culture.

  • Wanted Ad Copy is the job post you place.  The old version, an anonymous blast on FaceBook of "Hiring line cooks, $14/HR, HMU" won't land you the quality team you want to match your mission and values.

    • The job posts on social media, job boards and apps, contextualized to each platform​

    • Transparent job posts

    • Social media job marketing

Not Enough People Show Up For Interviews 

  • Interview Flow A new, better way to communicate with applicants to mitigate no-shows and increase attended interviews.  This includes guidance on how to move through the process, the proper way to reach and communicate with the candidates you seek, sample questions for management and line level employees, as well as timing and planning for your process.

    • Set interview time / length expectations for the candidates​

    • Personalized 20-30 second pre interview videos sent to the candidates by text or email

    • Interview questions that matter

Not Enough People Accept Job Offers 

  • WBCE Builder is the system used to determine which Wages, Benefits, Culture & Education your business can and should offer to employees.  We provide a strength of program rating upon completion based on an array of inclusions that we have deemed Rad, Required, and Recommended.

  • Worker's Guide is the replacement for the document you may or may not actually share with your employees during onboarding and orientation.  You know, the one in a dusty binder on the top rack of the A/V shelf?  The Worker's Guide becomes a living breathing document that covers Wages, Benefits, Culture, Education.  It is a day-in, day-out measure for how people succeed together in your ecosystem.

Together We Develop Workplaces Worth Working

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